Refund policy

All embroidered products are custom made to order. Due to the personalized nature of custom embroidery, all sales are final once production has begun.

Digital proofs are provided for customer approval prior to stitching. Once a proof is approved, the order is considered final and production will begin. We do not accept returns, exchanges, refunds, or cancellations after proof approval, including for errors in spelling, artwork, or design details approved by the customer.

Requests for changes or cancellations must be submitted before proof approval and are subject to review.

If an item arrives damaged or contains a manufacturing defect due to our error, please notify us within 7 days of delivery so we may evaluate the issue and provide an appropriate resolution.