SHIPPING & DELIVERY POLICY

Processing Time

All products from Franklin Custom Apparel are custom made to order. Processing times vary depending on order volume and product type.

For custom embroidered items, production begins after proof approval. Processing time does not include the time required for proof review and approval. Delays in proof approval may extend the overall production timeline.

Estimated processing times will be provided at checkout or communicated via email, but are not guaranteed.

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Shipping Rates & Methods

Shipping rates and available delivery methods are calculated at checkout based on your location, order size, and selected shipping option.

We reserve the right to select the shipping carrier unless otherwise specified at checkout.

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Estimated Delivery Times

Delivery times are estimates only and begin after production is completed. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other factors outside our control.

Franklin Custom Apparel is not responsible for shipping delays once an order has been transferred to the carrier.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear.

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Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Franklin Custom Apparel is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Orders returned due to incorrect address information may require additional shipping fees to be reshipped.

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Lost, Stolen, or Delayed Packages

Franklin Custom Apparel is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is delayed, lost, or damaged in transit, please contact the shipping carrier directly using the tracking information provided.

We will assist with carrier claims when possible but cannot guarantee replacement or reimbursement for carrier-related issues.

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Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and product. We will review the issue and determine an appropriate resolution.

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Questions

If you have any questions regarding shipping or delivery, please contact us at:

Franklin Custom Apparel