Embroidery is the process of stitching a design directly into fabric using thread. It creates a durable, professional finish that holds up well over time.

We embroider hats, polos, shirts, hoodies, jackets, bags, patches, and more. If you are unsure whether an item will work, we can review it before production.

We will review your artwork, prepare your logo if needed, send a digital proof for approval, and then move your order into production once approved and paid.

Yes. New logos and first-time orders receive a digital proof showing placement, approximate size, and design details. Production does not begin until your proof is approved.

Proofs are typically sent within 1-3 business days after artwork is received. More complex designs may take additional time.

Yes. Minor changes such as sizing or color adjustments are included. Major artwork changes, new logos, or large revisions may require an additional fee.

Once your proof is approved, your order enters production, turnaround time begins, and changes can no longer be made.

Digitizing is the process of converting your logo into a stitch file that embroidery machines can read. This is required for embroidered logos.

We accept AI, EPS, PDF, SVG, PNG, and JPG files. Vector files are preferred, but they are not always required.

No problem. Text-only embroidery may be available, or you can contact us for design assistance.

Not always. Small details, gradients, thin lines, shadows, and tiny lettering may need to be simplified so the finished embroidery looks clean.

Our standard minimum is 10 items. Orders under 10 items may be available with a $45 small order fee.

The small order fee helps cover the fixed setup, handling, artwork preparation, and production time required for custom orders, regardless of order size.

No. Applicable fees are clearly shown before checkout or included in your quote.

Yes. Larger orders may qualify for quantity discounts.

• 20-49 items - 5% off
• 50-99 items - 8% off
• 100-249 items - 10% off
• 250-500 items - 12% off
• 501+ items - 15% off

Typically no. Proofs are not required for exact reorders unless changes are requested to the logo, size, placement, garment, or decoration method.

Yes. Once your logo has been prepared, we keep it on file to make future reorders easier.

Because custom items are made specifically for each order, all sales are final once production has begun, except in cases of defects or errors caused by us.

A defect or error may include embroidery or printing that differs materially from the approved proof, or damage caused during production. Claims must be submitted within 7 days of delivery with clear photos.

• Orders produced according to an approved proof
• Spelling, layout, size, or color choices approved by the customer
• Minor color variations due to thread, fabric, screen, or material differences
• Changes of mind after production begins

Orders may only be canceled before artwork preparation, digitizing, or production begins. Once production has started, cancellations and refunds are not available.

No. Small order fees are non-refundable because they help cover setup and handling costs.

Customers are responsible for ensuring they have the right to use any artwork, logos, names, or designs submitted for production.

Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product.

We encourage customers to contact us first so we can review and resolve concerns. Unauthorized chargebacks may result in account restrictions or refusal of future service.