TERMS OF SERVICE

OVERVIEW

Welcome to Franklin Custom Apparel! The terms “we,” “us,” and “our” refer to Franklin Custom Apparel. Franklin Custom Apparel operates this store and website, including all related information, content, features, tools, products, designs, company apparel stores, and services offered through the website, collectively referred to as the “Services.”

Franklin Custom Apparel uses DecoNetwork as a third-party website, e-commerce, online designer, order management, and storefront platform to help provide the Services to you.

The terms and conditions below, together with any policies referenced herein, including our Privacy Policy and Refund Policy, describe your rights and responsibilities when you access, browse, design, request a quote, approve a proof, place an order, or otherwise use our Services.

Please read these Terms of Service carefully, as they include important information about custom products, proof approvals, artwork responsibility, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain portions of the Services, including creating an account, accessing a company apparel store, submitting artwork, requesting a quote, approving a proof, or purchasing products, you may be asked to provide information such as your name, company name, email address, billing information, payment information, shipping information, and other order-related details.

You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person without our written consent.

SECTION 2 – OUR PRODUCTS AND SERVICES

Franklin Custom Apparel offers custom-decorated apparel, headwear, accessories, patches, and related products. Decoration methods may include, but are not limited to, embroidery, DTF transfers, heat-applied decoration, leather patches, laser engraving, and other custom production methods.

We make every effort to provide accurate representations of our products and services. However, product colors, thread colors, leather colors, garment appearance, artwork placement, sizing, and decoration appearance may vary due to screen settings, lighting, garment material, manufacturing tolerances, and the nature of custom decoration.

Digital mockups and proofs are intended to provide a general visual representation of the final product. They may not perfectly represent exact thread texture, stitch direction, print texture, engraving depth, garment fit, or final production appearance.

We do not warrant that the appearance or quality of any product will be identical to how it appears on your screen.

All product descriptions, pricing, available colors, sizes, decoration methods, and product availability are subject to change at any time without notice. We reserve the right to discontinue any product, substitute unavailable products with customer approval when appropriate, or limit quantities on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, submit a quote request, approve a proof, or complete checkout, you are making an offer to purchase products or services from Franklin Custom Apparel. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

Your order is not accepted until payment is received and the order is confirmed by Franklin Custom Apparel.

Many products offered by Franklin Custom Apparel are custom-made, custom-decorated, or made to order. Custom orders may include, but are not limited to, embroidered apparel, hats, DTF-decorated items, leather patches, laser-engraved items, company apparel store orders, and products containing customer-supplied logos, names, artwork, or designs.

Because custom products are made specifically for you, they are not eligible for cancellation, return, refund, or exchange once production has begun, except as stated in our Refund Policy [LINK].

We reserve the right to refuse or cancel any order that we believe contains inaccurate information, prohibited content, infringing artwork, unavailable products, pricing errors, or any other issue that prevents us from completing the order.

Your purchases are subject to return, refund, or exchange solely in accordance with our Refund Policy [LINK].

SECTION 4 – CUSTOM DECORATION AND PROOF APPROVAL

For custom-decorated products, Franklin Custom Apparel may provide a digital proof, mockup, or artwork approval prior to production.

Approval of a proof confirms that all design elements are correct, including but not limited to artwork, spelling, grammar, names, numbers, colors, placement, sizing, garment style, garment color, decoration method, and overall layout.

Once a proof is approved, production may begin and the order becomes final. Approved custom orders cannot be cancelled, changed, refunded, or exchanged unless Franklin Custom Apparel determines that an error was made by us during production.

Franklin Custom Apparel is not responsible for errors that were present in an approved proof, including misspellings, incorrect names, incorrect phone numbers, incorrect addresses, incorrect colors, incorrect placement, or other design-related issues.

Customer understands that embroidery, DTF printing, leather patch engraving, and other decoration methods may require artwork adjustments for production quality. This may include simplifying details, adjusting colors, changing stitch direction, removing small text, resizing elements, or modifying fine details so the design can be produced more cleanly.

We reserve the right to recommend or require artwork changes when we believe a design may not produce well using the requested decoration method.

SECTION 5 – CUSTOMER-SUPPLIED ARTWORK AND INTELLECTUAL PROPERTY

Customer represents and warrants that they own or have obtained all necessary rights, licenses, permissions, and approvals to reproduce any logos, trademarks, copyrighted designs, names, images, slogans, or artwork submitted to Franklin Custom Apparel.

Customer agrees not to submit artwork or request products that infringe upon the intellectual property rights, trademark rights, copyright rights, publicity rights, privacy rights, or other rights of any third party.

Customer agrees to indemnify, defend, and hold harmless Franklin Custom Apparel from any claims, damages, losses, liabilities, costs, or legal expenses arising from the unauthorized use of submitted artwork or customer-requested designs.

Franklin Custom Apparel reserves the right to refuse, cancel, or decline any order containing artwork, wording, images, logos, or designs that we believe may infringe on intellectual property rights, violate the rights of another party, or otherwise be inappropriate for production.

Submission of artwork does not transfer ownership of that artwork to Franklin Custom Apparel. However, by submitting artwork, you grant Franklin Custom Apparel the limited right to use, reproduce, modify, digitize, print, embroider, engrave, display, and otherwise process the artwork as necessary to complete your order.

SECTION 6 – FRANKLIN CUSTOM APPAREL CONTENT

All content on the Services, including text, graphics, logos, images, product mockups, website designs, layouts, and other materials created by Franklin Custom Apparel, is owned by Franklin Custom Apparel or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, copy, sell, exploit, or use any portion of the Services without prior written consent from Franklin Custom Apparel.

SECTION 7 – PHOTOS, PORTFOLIO USE, AND PROMOTIONAL RIGHTS

By placing an order with Franklin Custom Apparel, customer grants Franklin Custom Apparel permission to photograph, record, display, and use completed products displaying the customer’s logo, design, business name, or artwork for portfolio, website, social media, advertising, and promotional purposes.

If you do not want your completed products used for promotional purposes, you must notify Franklin Custom Apparel in writing before production begins.

Franklin Custom Apparel will make reasonable efforts to honor written requests not to use completed products for promotional purposes.

SECTION 8 – COMPANY APPAREL STORES AND GROUP STORES

Franklin Custom Apparel may create custom online apparel stores, company stores, fundraiser stores, team stores, or group order stores for businesses, organizations, schools, teams, or other groups.

Products, pricing, availability, decoration options, order deadlines, delivery methods, and store terms may vary by store. Some stores may be open for a limited time only.

Orders placed through a company apparel store or group store are generally custom-made and produced after the order is placed or after the store closes. These orders may not be eligible for cancellation, refund, or exchange unless stated otherwise in the specific store details or our Refund Policy.

Franklin Custom Apparel is not responsible for customers selecting the wrong size, color, product, design, or personalization when placing an order through a company apparel store or group store.

SECTION 9 – PRICES AND BILLING

Prices, discounts, quotes, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, unless a pricing error has occurred.

Posted prices do not include taxes, shipping, handling, setup fees, digitizing fees, artwork fees, rush fees, customs, import charges, or other applicable charges unless expressly stated.

You agree to provide current, complete, and accurate billing and payment information and authorize Franklin Custom Apparel or its payment processing providers to charge your payment method for all applicable charges.

Orders may require full payment before production begins. Franklin Custom Apparel is not required to begin production until payment has been received and any required proof has been approved.

SECTION 10 – SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed. Production time and shipping time are separate.

We are not responsible for delays caused by shipping carriers, weather, customs processing, supplier delays, incorrect addresses, unavailable products, payment delays, proof approval delays, or events outside our control.

Once products are transferred to the shipping carrier, title and risk of loss pass to you. Franklin Custom Apparel is not responsible for lost, stolen, delayed, or damaged packages once they are in the possession of the carrier, except as otherwise required by law.

Customer is responsible for providing a complete and accurate shipping address. Additional charges may apply for incorrect addresses, returned packages, or reshipments.

SECTION 11 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Refund Policy [LINK].

Because many Franklin Custom Apparel products are custom-made or custom-decorated, most custom orders are final sale once production begins.

Refunds or replacements may be considered if Franklin Custom Apparel determines that a production error was made by us. Variations in color, sizing, placement, garment fit, thread appearance, print texture, engraving appearance, or other normal production tolerances are not considered defects.

SECTION 12 – RELATIONSHIP WITH DECONETWORK

Franklin Custom Apparel uses DecoNetwork as a third-party platform to help operate our website, online designer, checkout, customer accounts, company apparel stores, and order management tools.

All sales made through this website are transactions between the customer and Franklin Custom Apparel. DecoNetwork is not responsible for the production, fulfillment, quality, delivery, refunds, exchanges, or customer service obligations related to products sold by Franklin Custom Apparel.

Your use of certain website features may also be subject to DecoNetwork’s applicable terms, policies, platform functionality, and privacy practices.

SECTION 13 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy [LINK].

Because our website operates using DecoNetwork and may use third-party payment processors, shipping providers, analytics tools, or other integrations, your information may also be processed by third-party service providers as necessary to operate the website, process payments, fulfill orders, and provide the Services.

SECTION 14 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, integrations, payment processors, shipping providers, online design tools, or other services that we do not control.

These tools and services are provided “as is” and “as available” without warranties of any kind. Use of third-party tools is at your own risk.

We are not responsible for any third-party tools, websites, services, payment processors, shipping carriers, or integrations used in connection with the Services.

SECTION 15 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or services. We are not responsible for third-party websites, third-party content, or any products, services, or information offered by third parties.

Any interaction with third-party websites or services is solely between you and the third party.

SECTION 16 – FEEDBACK

If you submit feedback, reviews, testimonials, comments, suggestions, photos, or other content to Franklin Custom Apparel, you grant Franklin Custom Apparel a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute that content for any lawful business purpose.

We are under no obligation to maintain feedback in confidence, pay compensation for feedback, or respond to feedback.

SECTION 17 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website or in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, product availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

SECTION 18 – PROHIBITED USES

You may not use the Services or products for any unlawful purpose or to:

Violate any applicable laws or regulations;
Infringe upon or violate intellectual property rights;
Submit false or misleading information;
Harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others;
Upload or transmit viruses, malware, or harmful code;
Interfere with or disrupt the operation of the Services;
Attempt to gain unauthorized access to any portion of the Services;
Request or submit artwork that you do not have the legal right to use;
Use the Services in a way that Franklin Custom Apparel determines to be inappropriate, harmful, or inconsistent with our business standards.

We reserve the right to refuse service, cancel orders, or terminate access to the Services for prohibited uses.

SECTION 19 – TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, if we believe you have violated these Terms of Service or used the Services in an improper manner.

Obligations incurred prior to termination, including payment obligations and indemnification obligations, will survive termination.

SECTION 20 – DISCLAIMER OF WARRANTIES

Except as expressly stated in writing by Franklin Custom Apparel, all Services and products, including custom-decorated products, are provided “as is” and “as available” without warranties of any kind, either express or implied.

Franklin Custom Apparel does not guarantee that the Services will be uninterrupted, secure, error-free, or free from defects.

We do not guarantee that any product, decoration method, artwork file, digital proof, or finished item will meet your subjective expectations.

SECTION 21 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Franklin Custom Apparel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products.

Franklin Custom Apparel’s total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

SECTION 22 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Franklin Custom Apparel, its owners, employees, contractors, suppliers, service providers, and platform providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of the Services;
Your violation of these Terms;
Your violation of any law or regulation;
Your submission or use of artwork, logos, trademarks, copyrighted materials, or other intellectual property;
Your violation of the rights of any third party.

SECTION 23 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions will remain in full force and effect.

SECTION 24 – WAIVER; ENTIRE AGREEMENT

The failure of Franklin Custom Apparel to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies referenced herein, constitute the entire agreement between you and Franklin Custom Apparel regarding use of the Services and supersede any prior agreements or communications.