Privacy Policy
Last updated: June 23, 2026
Franklin Custom Apparel operates this store and website, including all related information, content, features, tools, products, quote request forms, online design tools, order processing features, and services, in order to provide you, the customer, with a custom apparel ordering experience.
Franklin Custom Apparel uses DecoNetwork and other third-party service providers to help operate our website, process orders, manage customer accounts, collect quote requests, receive artwork files, process payments, arrange shipping, and provide related services.
This Privacy Policy describes how Franklin Custom Apparel collects, uses, and discloses your personal information when you visit, use, request a quote, upload artwork, place an order, make a purchase, or otherwise communicate with us through our website or services.
If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website or services, we may collect or process the following categories of personal information:
Contact details, including your name, business name, billing address, shipping address, phone number, and email address.
Order and transaction information, including products viewed, customized, added to cart, quoted, purchased, returned, exchanged, canceled, or reordered.
Artwork and customization information, including logos, designs, images, files, brand names, artwork notes, decoration preferences, product customization details, proof approvals, and order instructions that you submit to us.
Financial and payment information, including payment method details, payment confirmation, transaction details, billing information, and other payment-related information. Payment information may be processed by third-party payment processors, and Franklin Custom Apparel does not store full credit card numbers.
Account information, including your username, password, account preferences, order history, saved designs, saved artwork, and settings.
Communications with us, including information you provide when contacting us by email, phone, quote form, website form, social media, customer support request, or other communication methods.
Device and usage information, including information about your device, browser, network connection, IP address, pages viewed, actions taken on the website, and how you interact with our website.
Cookie and tracking information, including information collected through cookies, pixels, analytics tools, and similar technologies used to help operate, secure, improve, and market our services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, request a quote, upload artwork, approve a proof, place an order, contact us, or otherwise provide information to us.
Automatically through the website, including through cookies, analytics tools, pixels, log files, and similar technologies.
From service providers, including DecoNetwork, payment processors, shipping providers, email providers, analytics providers, marketing providers, website hosting providers, and fulfillment partners.
From third parties or partners, including social media platforms, advertising platforms, business tools, or other services you use to interact with us.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Customize, and Improve Our Services
We use your personal information to provide our services, including to:
Process quote requests
Create and manage customer accounts
Process payments
Fulfill orders
Upload, store, and review artwork
Create digital proofs
Communicate about order details
Manage product customization
Arrange shipping or delivery
Process returns, exchanges, or cancellations when applicable
Maintain order history
Provide customer support
Improve our website, products, and services
Recommend products or services related to your inquiry or order
Artwork, Proofing, and Production
Because we provide custom apparel and decorated products, we may use submitted artwork, logos, design files, and customization details to prepare quotes, create mockups, produce digital proofs, digitize embroidery files, prepare print files, engrave leather patches, create DTF transfers, fulfill orders, and communicate with production vendors when needed.
Marketing and Advertising
We may use your personal information to send marketing, advertising, or promotional communications by email, text message, postal mail, or online advertising. This may include information about products, services, promotions, company stores, custom apparel options, or abandoned cart reminders.
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us.
Security and Fraud Prevention
We use personal information to help provide a secure shopping and payment experience, authenticate accounts, prevent fraud, detect suspicious activity, protect our website, and enforce our terms and policies.
Communicating With You
We use personal information to communicate with you about quotes, orders, proofs, payments, artwork issues, shipping, customer support, and other business-related matters.
Legal and Business Reasons
We may use personal information to comply with applicable laws, respond to legal requests, enforce our terms and policies, resolve disputes, maintain business records, and protect our rights, customers, and business.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, including:
With DecoNetwork, which provides website, e-commerce, account, quote, online designer, order management, and related platform services for our website.
With payment processors, to securely process payments, refunds, and transaction records.
With shipping and delivery providers, to ship or deliver your order.
With suppliers, decorators, fulfillment vendors, and production partners, when necessary to complete your custom order, including blanks, transfers, embroidery, patches, printing, engraving, or other production-related services.
With technology and business service providers, including website hosting, cloud storage, email, analytics, customer service, marketing, fraud prevention, and IT providers.
With marketing and advertising partners, to help us advertise products or services, measure advertising performance, and communicate with customers.
When you direct or consent to disclosure, such as when you ask us to share information with a third party, use a social media feature, or request shipping to another person or business.
In connection with legal, business, or safety reasons, including responding to subpoenas, legal process, government requests, enforcing our policies, protecting our rights, preventing fraud, or in connection with a business transaction such as a merger, sale, or transfer of assets.
Relationship With DecoNetwork
Our website and certain online store features are operated using DecoNetwork. DecoNetwork may collect and process personal information when you access or use our website, create an account, submit information, use online design tools, request a quote, place an order, or complete a transaction.
Information you submit through our website may be transmitted to and processed by DecoNetwork and other service providers as needed to operate the website, provide online store functionality, process orders, manage customer accounts, provide quotes, store design information, and improve services.
DecoNetwork’s handling of personal information is also subject to its own privacy practices. Customers may review DecoNetwork’s privacy information through DecoNetwork’s official Privacy Policy.
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function, remember preferences, improve user experience, analyze website traffic, provide security, support shopping cart features, and assist with marketing.
Depending on your location and the website settings available, you may be able to manage cookie preferences through the cookie consent tools displayed on our website or through your browser settings.
Some cookies are necessary for the website to function properly. Others may be used for analytics, personalization, or marketing.
Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms that are not owned or controlled by Franklin Custom Apparel. This may include payment processors, social media platforms, shipping providers, DecoNetwork resources, or other third-party services.
We are not responsible for the privacy or security practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party websites you visit.
Children’s Data
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe your child has provided personal information to us, you may contact us using the information below and request that the information be deleted.
Security and Retention of Your Information
We take reasonable steps to protect personal information; however, no method of transmission or storage is completely secure. We cannot guarantee perfect security.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, complete orders, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Order records, artwork files, proof approvals, and customer communications may be retained as part of our business records, especially for reorders, customer service, accounting, legal compliance, or production history.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access or Know
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to legal or business recordkeeping requirements.
Right to Correct
You may have the right to request that we correct inaccurate personal information.
Right of Portability
You may have the right to receive a copy of personal information we maintain about you in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing as defined by applicable privacy laws.
Managing Communication Preferences
You may opt out of promotional emails by using the unsubscribe link in our emails or by contacting us. Even if you opt out of promotional messages, we may still send non-promotional messages related to quotes, orders, proofs, payments, shipping, account activity, or customer service.
To exercise privacy rights, contact us using the information listed below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to appeal a decision or lodge a complaint with a local data protection authority.
International Transfers
We may transfer, store, and process personal information outside the state, province, or country where you live. This may occur when we use website, payment, shipping, cloud, software, analytics, or production service providers located in other jurisdictions.
Where required by law, we rely on recognized legal mechanisms for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology providers, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date and post the updated version on our website.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:
Franklin Custom Apparel
Email: CustomerService@FranklinCustomApparel.com
